Introduction
Your privacy is important to us. At Luke Family Motors, we treat your details with the same care as we do our vehicles—handled responsibly, securely, and always with integrity.
Information We Collect
We only collect information that helps us serve you better, such as:
- Contact details (name, phone, email, address).
- Vehicle details (trade-ins, service history, ownership records).
- Online usage data (how you use our website, device details, IP address).
How We Use Your Information
We use your information to:
- Match you with the right vehicle and services.
- Assist with trade-ins, finance, and warranties.
- Send reminders, updates, and helpful offers.
- Meet our legal and compliance obligations.
We will never sell or rent your information to anyone.
Data Security
Your details are stored securely, and we use trusted systems to protect against misuse, loss, or unauthorised access.
Sharing Your Information
Sometimes we need to share your details with trusted third parties like:
- Finance or insurance providers.
- Warranty and roadworthy partners.
- Government agencies (only when legally required).
We ensure they treat your information with the same level of respect.
Your Rights
You’re always in control of your details. You can:
- Request a copy of the information we hold about you.
- Update or correct your details.
- Opt out of marketing communications anytime.
